You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. -JERRY FRITZ
The Globelines Customer Support needs a major overhaul.
Personally, I been sick for several times after talking to Globelines customer service representative. Indeed, calling Globelines customer support department to report and follow-up problems give me more stress rather than giving me little hope.
After every call I made to Globelines customer service representative, I feel certain trauma that I wish I never did it.
Recently, I got the nerve to call Globelines Customer Support to follow-up the interconnection issues that I encountered. For the record, my problem is already 36 days old and every time I talk to Globelines customer service representative, I’ve been told to monitor my line within 24-48 hours and my line will be fixed. The 24-48 hours pitch is already worn-out but they are still using it.
My call on November 30, 2008 was very significant because for the second time, my call was cut-off while I was talking. Obviously, I was talking about the issues I reported. I may have sounded like an angry cow that’s why the call was cut-off. I wish to apologize to Globelines Customer Support department for calling them and giving them headaches. But I deserve to get a feedback why they such things to subscribers.
The most ridiculous experience I had with Globelines Customer Support was when I was talking to Globelines customer service representative but after awhile he asked me what did I say. He did not listen to me.
I notice that Globelines customer service representatives are consistently inconsistent. On October 26, I made my first call to Globelines Customer Support because I could not call to local numbers outside Globe network. I was told that it was a normal behavior of Globe. I was amazed but I gave the customer service representative a chance.
Then, I was told that my problem was already closed. But my line has not been fixed. So I protested. Then, there was an assurance that they will call me to update me with the progress of the much-awaited resolution to the problem.
On my part, I feel I already did everything to help them solve the issues I reported. I call, I email but sad to say, I get bad treatment.
After all, it’s all my fault because I was not smart enough to make good decisions in choosing things.
I just hope a miracle happen and Innove Communications act before October 25, 2009.