APC and IP-Converge to Cebu: Smarter Data Center Solutions

As Cebu business enterprises continue to strive for global competitiveness, the need for world-class and cost-effective business solutions rise.

Recently, executives and representatives of two world-class companies come to Cebu to introduce efficient and cost-effective business solutions, specifically on data management. APC by Schneider Electric and IP Converge Data Center Inc. (IP-Converge) jointly hosted executive and media product briefing; and also meet key business leaders in Cebu to introduce a ‘smarter’ data solutions that address the need for an efficient, cost-effective, and reliable management of data or digital resources.

APC is considered as the global leader in integrated critical power and cooling services; and also provides industry leading product, software and systems for home, office, data center, and factory floor applications. IP Converge is the information technology and telecommunications subsidiary of publicly-listed IPVG Corp. It provides a wide array of managed data services and business solutions.

In a press conference, IP Converge president Reynaldo Huergas expressed his optimism on Cebu’s economy – the reason they give high priority to Cebu for its expansion. In fact, Huergas announced that the company plans to invest up to P100 million pesos in Cebu early next year.

Importance of Data Centers to Business Operations

Data management is among the most critical component in today’s business operations. As staff in web applications development organization (specifically on product management), I know how critical data management is – and how important the data center is. Those are some things we can’t compromise.

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Globelines Customer Support and the Magic Words

With just a thought that I could not make NDD calls this holiday season already disappoint and saddened me.

I did my best the system failure I am experiencing for weeks will be fixed before Christmas – December 25.

As expected, as the day comes closer, I storm Globelines Customer Support with my follow-up calls – inquiries about the status of the problem, and requests for prioritization.

Many of my calls were escalated from customer service representative (CSR) to Globelines Customer Support supervisor. Actually the only difference between CSR’s and supervisors is the ability of the later to listen and propose solution plus an assurance that the problem reported will be taking care of.

Two days before Christmas, I didn’t have enough patience and finally voiced-out my disappointment. I demanded to talk to Globelines Customer Support supervisors or better to the managers.

Globelines Customer Support supervisor named Jessie Castro handled my call. And he absorbed all my disappointment. He was just calm, he let me see the situation and allowed me to see how they worked on the system failure of Globelines that I encountered. It pacified the situation. But the pressure still high!

Just before we end the call, I said thank you to him (still with angst). As I heard Jessie Castro, I saw him smiling and said a sincere-sounding thank you. And added, ..sir, Merry Christmas!

I was silenced for a moment as if the words I heard was a potion that instantly transformed me. It was magic! The words made me smile – a reminder to me that I am not a machine.

Ah okay, thank you. Thank you for making me smile. Goodbye. I sincerely told Jessie Castro. I feel so light the rest of the day.

I realize that in this modern world of noise and haste, some words still charmed with majestic effect. I don’t need to demand, I just say please. I just don’t appreciate, I should be also grateful – so I say thank you.  And it doesn’t burn much calories if I’ll be too generous in saying, Merry Christmas!

Merry Christmas to all readers of Third Wave.

Merry Christmas to all bloggers! My special greetings to members of Cebu Bloggers Society.

Postscript 1: I got an early Christmas greetings (through IM) from Jorich of Beyond-the-Norms and of course, a very good friend, Clarence of Dahong Laya always has the heart to remember to greet. Kevin Ray Chua of Mar Roxas 2010 personally greet through mobile phone.  Weng of Mga Huna-Hunang Layaw was of course the first to greet. Inspiring indeed!

Postscript 2: My most admired mentor (Professor), Ruly Cagadas, send his greetings from Malaysia. Sir Ruly Cagadas is currently serving as Professor in a university in Malaysia.

Postcript 3: I think another magic Christmas brings to us is that our hearts is set to remind us to remember people close to us, especially if those people are away from the Philippines. My former colleague and friend, Phoejane Fabe sends her greetings from Vietnam. Ma’am Jane as we fondly call her is among the best English teacher in Vietnam. Sir Julieto Natingor, another former colleague also send his greetings from Dubai.

Postscript 4: My special greetings to Darlene of  My Life, My World. Darlene is one of the best blogger among Filipina mommy’s is the US. Merry Christmas to you Darlene and to your smart son and to your very ‘buotan’ husband!

DefconPH Beer Talk 1 and Defcon Philippines launching

Thank you to the event organizer, Maxtor, for the successful DEFCONPH Beer Talk 1 held in Handuraw Cafe, Gorordo Avenue, Lahug, Cebu City on December 20, 2008. Semprix and Maxtor are the founders of Defcon Philippines

DefconPH Beer Talk 1 Participants

On the same date, DEFCONPH (also written as Defcon) was officially launched. I commend DEFCONPH founders, Semprix and Maxtor for bringing Defcon to the Philippines and landmarking the face of information security in the Philippines.

DEFCONPH officially started on February 2008. DefconPH is a registered as Defcon International Group, DC6332.

DefconPH Beer Talk 1 was participated by 21 individuals who take role in IT security. The participants come from Luzon, Cebu and Mindanao which includes IT security personnel, Software Engineers, Technical Writers, Network Administrator, and IT students. During group discussions, most of the participants generously shared their knowlege and significant IT-security related experiences which add wealth to everyone present.

Defcon come its way at the height of information technology (IT) development in the Philippines.

In the Philippines, Information Technology (IT) industry is among the fastest growing. Cebu, being centrally located, becomes an ideal venue for information security convention.

During Defcon Beer Talk 1, the founders reveal the plan for the big convention (CON) on June 2009. The CON on June 2009 is a much-awaited event specifically dedicated to IT security. I expect hundreds of participants coming from corporate, institutional, and government sectors.  The academe and IT business stakeholders are also expected to take part on the convention.

Information security is everybody’s concern. However, this area is often overlooked not until the company or the organization experience the devastating and costly vulnerabilities or attacks.

Although, there is no such thing as 100% secure system or networks, there are many mitigating steps to help prevent and stop such IT security threats. Adequate knowledge, enough information, and broad understanding of IT system and securities can help mitigate the almost never-ending IT security issues.

DefconPH and CBS Conference

DefconPH founders and some members of  Cebu Blogger’s Society (CBS) meet today (December 14, 2008) in preparation to the upcoming DefconPH Beer Talk 1 on December 20, 2008.

I am privileged to attend the DefconPH (also written as DEFCONPH) and CBS conference and I have the opportunity to meet the DefconPH founders, Semprix and Maxtor.

The founders share valuable insights about IT security and orient us about the purpose of DefconPH as an organization. Included in the discussion are future plans of DefconPH and the upcoming conference (CON) on June 2009.

Defcon is an organization that hosts Information Security convention. During the DefconPH and CBS conference, it was clarified that Defcon is a non-profit organization, and not a company nor an institution with commercial affiliation. Simprix and Maxtor further clarified that during the CON, illegal activities are not allowed.

Defcon is currently the world’s largest annual hacker convention with over 8,500 people attended DEFCON 16 (2008).

In the Philippines, there are currently two registered Defcon Groups, DC6332 (Cebu City) and DC6341 (Cavite). There used to be DC63048 in Puerto Princesa, Palawan but the group is currently inactive. (see source, Defcon.org)

DefconPH (DC6332) started in February 2008.

Improve Globelines Customer Support

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. -JERRY FRITZ

The Globelines Customer Support needs a major overhaul.

Personally, I been sick for several times after talking to Globelines customer service representative. Indeed, calling Globelines customer support department to report and follow-up problems give me more stress rather than giving me little hope.

After every call I made to Globelines customer service representative, I feel certain trauma that I wish I never did it.

Recently, I got the nerve to call Globelines Customer Support to follow-up the interconnection issues that I encountered. For the record, my problem is already 36 days old and every time I talk to Globelines customer service representative, I’ve been told to monitor my line within 24-48 hours and my line will be fixed. The 24-48 hours pitch is already worn-out but they are still using it.

My call on November 30, 2008 was very significant because for the second time, my call was cut-off while I was talking. Obviously, I was talking about the issues I reported. I may have sounded like an angry cow that’s why the call was cut-off. I wish to apologize to Globelines Customer Support department for calling them and giving them headaches. But I deserve to get a feedback why they such things to subscribers.

The most ridiculous experience I had with Globelines Customer Support was when I was talking to Globelines customer service representative but after awhile he asked me what did I say. He did not listen to me.

I notice that Globelines customer service representatives are consistently inconsistent. On October 26, I made my first call to Globelines Customer Support because I could not call to local numbers outside Globe network. I was told that it was a normal behavior of Globe. I was amazed but I gave the customer service representative a chance.

Then, I was told that my problem was already closed. But my line has not been fixed. So I protested. Then, there was an assurance that they will call me to update me with the progress of the much-awaited resolution to the problem.

On my part, I feel I already did everything to help them solve the issues I reported. I call, I email but sad to say, I get bad treatment.

After all, it’s all my fault because I was not smart enough to make good decisions in choosing things.

I just hope a miracle happen and Innove Communications act before October 25, 2009.